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ISSN 0976-6502 (Print) ISSN 0976-6510 (Online) Volume 5, Issue 7, July (2014), pp. 81-86 © IAEME: http://www.iaeme.com/IJM.asp Journal Impact Factor (2014): 7.2230 (Calculated by GISI) RELATIONSHIP BETWEEN JOB SATISFACTION AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR: THE MEDIATING ROLE OF AFFECTIVE AND NORMATIVE COMMITMENT Surjit Kaur1, Manpreet Kaur2, Dr. Aneet3, Dr. O.P. Midha4 1, 2Research Scholar, Punjab Technical University, Kapurthala, India 3Professor, HR & Dean Academics, GJIMT, Mohali 4Director- Principal, Rayat Bahra Institute of Management, Mohali ABSTRACT The purpose of the study is to investigate the role of affective and normative commitment in the relationship between job satisfaction (JS) and organizational citizenship behavior (OCB). This descriptive study has been undertaken on a sample of 165 faculty members working in private universities around Chandigarh. The study found that affective commitment partially mediates the relationship between JS and OCB; and normative commitment fully mediates the relationship between JS and OCB. This study will help educational institutions to understand the importance of satisfied and committed faculty in order to ensure citizenship behavior.
رفتارشهروندی سازمانی ورضایت شغلی2014
